PRIVACY POLICY

Pride Letters

Last updated: 28th February 2026

1. Who We Are

Pride Letters is an initiative dedicated to providing anonymous words of support to members of the LGBTQ+ community.

For the purpose of data protection legislation, Pride Letters is the “data controller” of any personal information you provide.

If you have questions about this policy, please contact:

Email: [insert email address]

Website: www.prideletters.com

2. Information We Collect

We may collect the following information when you use our website:

  • Name (if voluntarily provided)

  • Email address (if voluntarily provided)

  • Content submitted via our letter forms

  • Technical data such as IP address, browser type, and device information

  • Website usage data via cookies (if enabled)

You are not required to provide identifying information when submitting a letter unless you choose to.

3. How We Use Your Information

We use your information to:

  • Process and manage letter submissions

  • Send letters where requested

  • Respond to enquiries

  • Improve the website and user experience

  • Maintain safeguarding standards

  • Comply with legal obligations

We do not sell, rent, or trade your personal information.

4. Anonymous Submissions

Letters submitted to Pride Letters may be shared anonymously on our website or social media channels unless you explicitly request otherwise.

We reserve the right to edit submissions for clarity, length, safeguarding concerns, or appropriateness while preserving the original intent.

We will not publish personal identifying details without explicit consent.

5. Safeguarding

Pride Letters is not a crisis service, medical provider, or mental health professional.

If a submission indicates immediate risk of harm, we may take appropriate steps in line with safeguarding responsibilities.

If you are in immediate danger, please contact emergency services or a qualified support organisation.

6. Data Storage and Security

We take reasonable steps to protect your personal data through:

  • Secure hosting platforms

  • Restricted access to submission data

  • Password-protected administrative systems

We retain personal data only for as long as necessary to fulfil the purposes outlined above.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact: [insert email]

8. Cookies

Our website may use cookies to enhance user experience and monitor site performance.

You may disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

TERMS AND CONDITIONS

Pride Letters

Last updated: 28th February 2026

1. Acceptance of Terms

By using this website and submitting content, you agree to these Terms and Conditions.

If you do not agree, please do not use this website.

2. Purpose of the Service

Pride Letters provides a platform for individuals to submit and receive supportive messages for members of the LGBTQ+ community.

It is not:

  • A counselling service

  • A crisis helpline

  • A substitute for professional medical or legal advice

3. User Submissions

By submitting a letter, you confirm that:

  • You have the right to share the content

  • The content does not infringe on copyright

  • The content does not contain hate speech, discrimination, harassment, or unlawful material

  • The content does not include identifying information about others without consent

You grant Pride Letters a non-exclusive, royalty-free licence to use, reproduce, edit, and publish submitted content for the purpose of operating and promoting the initiative.

4. Moderation

We reserve the right to:

  • Refuse or remove submissions

  • Edit content for clarity or safeguarding

  • Suspend access where misuse occurs

We are not obligated to publish every submission received.

5. Limitation of Liability

Pride Letters provides content in good faith but makes no guarantees regarding:

  • Accuracy

  • Completeness

  • Suitability for individual circumstances

We are not liable for any loss or harm arising from use of this website.

6. Intellectual Property

All website content, branding, and materials remain the property of Pride Letters unless otherwise stated.

You may not reproduce or distribute website materials without permission.

7. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

SAFEGUARDING DISCLAIMER

Pride Letters

Last updated: 28th February 2026

Our Commitment to Safety

Pride Letters exists to provide supportive, affirming words to members of the LGBTQ+ community.

We recognise that some individuals engaging with our platform may be navigating difficult or vulnerable circumstances. We take safeguarding seriously and aim to provide a respectful, responsible environment for submissions.

Not a Crisis or Emergency Service

Pride Letters is not:

  • A crisis support service

  • A counselling or therapy provider

  • A medical or mental health service

  • A safeguarding authority

We do not provide real-time monitoring of submissions.

If you are in immediate danger or at risk of harm, please contact emergency services in your area immediately.

If you are in the UK, you may wish to contact:

  • Samaritans: 116 123

  • Switchboard LGBT+ Helpline: 0300 330 0630

  • NHS 111

If you are outside the UK, please contact your local emergency or crisis support service.

Concerning or High-Risk Submissions

If a submission indicates:

  • Immediate risk of harm

  • Suicidal intent

  • Abuse or exploitation

  • Risk to a child or vulnerable adult

Pride Letters reserves the right to take appropriate action in line with safeguarding responsibilities. This may include:

  • Not publishing the submission

  • Contacting appropriate authorities where legally required

  • Retaining relevant information where necessary

However, due to the anonymous nature of many submissions, our ability to intervene may be limited.

Responsibility of Users

By using this website, you acknowledge that:

  • Pride Letters provides peer-style encouragement, not professional advice

  • You are responsible for seeking appropriate professional support where needed

  • Submitting a letter does not create a confidential therapeutic relationship

Our Promise

We aim to:

  • Moderate submissions responsibly

  • Avoid publishing harmful or triggering content

  • Protect anonymity where requested

  • Handle personal information with care

Pride Letters is built on compassion, but it does not replace professional support services.